First Bank Nigeria Recruitment 2020 | First Bank Recruitment Portal is Open Now

Job Objective(s)

• Provide adequate first level support to users of computers, peripherals, networks and office automation systems
• Monitor performance against agreed Service Level Agreements (SLA’s)

Duties & Responsibilities

• Perform daily service desk operations such as  logging and capturing of user’s requests and providing first-level incident and problem-solving support
• Escalate issues for resolution at appropriate levels
• Monitor and track incidents reported to the service desk to the point of resolution
• Provide first-level technical support for users across applications and systems; understand user problems/questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team
• Assist effort to define service levels for each of the services in the IT service catalog (SLAs, OLAs, etc.)
• Enforce IT service desk policies and procedures are enforced and adhered to
• Assist with management of the Incident/problem database
• Continuously monitor and report service levels to ensure responsiveness of IT to business

Job Requirements
Education:

• Minimum of a first degree or its equivalent in a business /IT related discipline
• Masters, MBA or a recognized professional certification will be an added advantage

Experience:

• 4+ years of experience  in IT services/ operations function

CLICK HERE TO APPLY FOR Desk Head, End User Support

Job Objective(s)

• Provide technical expertise in the areas of application operations
• Assist with maintenance and operational support of the applications and  processing according to the strategic guidelines, technology processes and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives

Duties & Responsibilities

• Conduct proactive monitoring, operation, and maintenance of applications in order to support operations  and ensure compliance to relevant standards
• Provide technical direction in the area of requirement definition, planning, coordination and implementation of applications
• Ensure prompt and effective delivery of applications to users
• Perform application configurations and problem and  incident management to ensure IT service continuity and supply
• Review system configurations and ensure that the needed configuration elements are made available on site for installation
• Provide support to all applications in the production environment
• Conduct event, fault and performance management
• Perform routine application analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels
• Ensure all application issues are resolved and documented
• Fulfill service requests and perform routine maintenance and support activities
• Provide leadership and technical guidance to reports

Job Requirements
Education:

• Minimum of a first degree or its equivalent in an IT related discipline
• Masters or a recognized professional certification will be an added advantage

Experience:

• 5+ years of experience in systems support/ administration
• 1+ years of management experience

Job Objective(s)

• Provide technical expertise in the areas of channels applications and infrastructure operations
• Assist with development, maintenance and operation of the channels  infrastructure, applications and processing according to the strategic guidelines, technology processes and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives

Duties & Responsibilities

• Conduct proactive monitoring, operation and maintenance of channels applications and infrastructure (ATM, POS, FEP, etc.) in order to maintain and support operations  and ensure compliance to relevant standards
• Provide technical direction in the area of requirement definition, planning, coordination and implementation of channels applications and infrastructure
• Perform configurations, problems, incidents, IT service continuity and supply
• Assist effort to evaluate, recommend, integrate and coordinate enhancements to the channels applications and infrastructure services
• Assist effort to develop and configure channels infrastructure from conceptualization through stabilization
• Test, debug, document and analyze the performance of channels applications and infrastructure components
• Assist with channels infrastructure implementation by analyzing the current system environment and infrastructure and developing implementation and verification procedures to ensure successful installation of systems (hardware/software)
• Provide support to all environments (production, test, QA, development, etc.)
• Conduct event, fault and performance management
• Assist with routine evaluations of resource requirements necessary to maintain and/or expand service levels
• Fulfill service requests and perform routine maintenance and support activities
• Provide leadership and technical guidance to reports

Qualifications
Education:

• Minimum of a First Degree or its equivalent in a IT related discipline
• Master’s or a recognized professional certification will be an added advantage

Experience

• 5+ years of experience in channels system support/ administration
• 1+ years of management experience.

CLICK HERE TO APPLY FOR Desk Head, Channels Infrastructure

Job Objective(s)

• Assist with activities related to user adoption and training. Work with customers during the roll-out phase to communicate and educate end users on how to make use of IT services
• Assist with the development and measurement of business engagement mechanisms

Duties & Responsibilities in First Bank Recruitment 2020

• Assist with development and maintenance of IT communications plan
• Assist with development of customer engagement and feedback mechanisms
• Administer customer satisfaction surveys on the services offered by IT and identify actions necessary to improve the results of these surveys
• Ensure timely delivery of IT publications, announcements, campaigns etc.
• Assist effort to define the goals and objectives of programs (e.g. usage, ROI, satisfaction with the roll-out and training)
• Conduct user training during the roll-out of new or modified services and applications
• Continuously monitor and report service levels to ensure responsiveness of IT to business
• Coordinates IT Care Activities and IT Service Management monitoring
• Assess user needs to devise the most effective, efficient, and appropriate training models and materials
• Develop instructional materials for user training courses
• Actively engage customers to promote/ expand awareness and usage of IT services

Job Requirements
Education:

• Minimum of a first degree or its equivalent in a business /IT related discipline
• Masters, MBA or a recognized professional certification will be an added advantage

Experience:

• 4+ years of experience in an IT function

CLICK HERE TO APPLY FOR Team Lead, Communication

Job Objectives

• To manage and ensure the stability and integrity of in-house voice, data, video, wireless and WAN network services

Duties & Responsibilities

• Collaborate with IT management and department heads to assess near- and long-term network capacity needs.
• Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.
• Design and deploy company LANs, WANs, and wireless networks
• Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services
• Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes.
• Monitor network performance and troubleshoot problem areas as needed.
• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Participate in managing all network security solutions.
• Manage all network services defined in the service catalog and ensure achievement of OLAs
• Test network & communication performance and provide performance statistics and reports; (Monthly & Quarterly)
• Ensure proper documentation of all network and communication process/procedures and Configuration items
• Perform other duties as may be assigned by the Head, IT Operations & Infrastructure or Group Head, Information Technology

Qualifications
Education:

• First degree in Computer Science / Engineering, Systems Engineering or Operational sciences with strong Information Systems component.
• A second degree in any of these disciplines and/or technical certifications will enhance performance though not essential

Experience:

• Minimum experience – 2+ years of relevant experience in Network Management  in the banking industry or ICT company

CLICK HERE TO APPLY FOR Analyst Network Management

Job Objective(s)

• To design, manage and ensure the stability of Core Network Infrastructures, voice, data, video, and wireless network services

Duties & Responsibilities

• Maintaining Network Architecture & Design and timely update of amendments.
• Establishing the networking environment, designing system configurations, directing system installations, defining, documenting and enforcing system standards
• Collaborate with IT management and department heads to assess near- and long-term Network System and Data Communication Capacity Planning and Growth.
• Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.
• Design and deploy company LANs, WANs, and wireless networks
• Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services
• Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes.
• Participate in managing all network security solutions.
• Manage all network services defined in the service catalog and ensure achievement of OLAs
• Ensure proper documentation of all network and communication process/procedures and Configuration items
• Maintaining and Managing Core Network Systems and Data Communication
• Undertaking Data Network Fault investigation of Core Network Systems and Wireless Deployments
• Network Performance Monitoring, Traffic Policing, and Priority Queuing to support critical services.
• Datacenter Extension and Business Continuity Management
• Enhance users’ experience to backend servers; applying compression, HTTP traffic optimization, load balancing and content switching with Citrix Netscaler ADC
• Design and Implementation of networks/new solutions and improving the resilience of the current environment
• Planning changes in line with approved Change management process
• Manage Wavelength Divisional Multiplexer, WDM and measure optical fiber links quality
• Integration of all third-party connections/ systems
• Preparing and maintaining procedures and documentation for network inventory bank-wide, recording incidents, diagnosis and resolution of network challenges, enhancements and modifications to networks, and instructions on network maintenance
• Perform other duties as may be assigned by the Head, IT Operations & Infrastructure or Group Head, Information Technology.

Job Requirements
Education:

• First Degree in Computer Science / Engineering, Systems Engineering or Operational Sciences with strong Information Systems component.
• A Second Degree in any of these disciplines and/or technical certifications will enhance performance though not essential

Experience:

• Minimum experience – 8+ years of relevant experience in Core Network administration in the banking industry or ICT company.

CLICK HERE TO APPLY FOR Desk Head, Network Management